We had been Progressive customers for 10 years. In that decade, we experienced our share of twisted fenders along the way, so we were somewhat familiar with the claims process. However, when my husband was in an accident that totaled our car, we realized how useful having the right coverage truly was.
I heard the impact through the receiver. My husband habitually calls me on his way home, and that Friday afternoon was no exception. He stopped talking mid-sentence, and all I heard was sound of squealing brakes, burning rubber, breaking glass and metal on metal.
My heart stopped.